PRIVACY POLICY
Mlungu Tech (PTY) Ltd Effective Date: 2 March 2026
Introduction
Mlungu Tech (PTY) Ltd (we, us, or our) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, fairly, and transparently in accordance with:
• The Protection of Personal Information Act 4 of 2013 (POPIA)
• Applicable South African laws
• Google Play Developer Policy requirements
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our mobile application and related services. By using our platform, you agree to the practices described in this Privacy Policy.
Information We Collect
To provide asset management, breakdown reporting, job tracking, and inspection functionality, we may collect the following categories of personal information:
Identity and Contact Information
• Full name • Email address • Phone number • Employee or contractor ID
Professional Information
• Job title • Company name • Assigned department • Role within the platform
Operational Information
• Breakdown reports
• Inspection logs
• Maintenance history
• Job assignments and completion data
• Uploaded photos or documents linked to assets
Location and Device Information
• Geographic location (when lodging breakdowns or conducting inspections)
• Device type and operating system
• App usage logs
• IP address (where applicable)
Location access is used solely for asset tracking, technician dispatching, and verification of job activity
How We Collect Information
We collect personal information:
• Directly from users when they create accounts or use the platform
• From client organisations who license the platform
• Automatically through app usage and system logs
• Through device permissions granted by the user
We do not collect information unrelated to the operation of the platform.
Purpose of Processing
We process personal information strictly for the following purposes:
Service Delivery
To allow operators to log breakdowns, assign technicians, track repairs, and manage asset lifecycles.
Asset & Compliance Management
To maintain inspection histories, maintenance records, and statistics required for operational, safety, and audit purposes.
Communication
To send system notifications related to job assignments, updates, and workflow status.
Platform Improvement
To analyse usage trends and improve functionality, reliability, and user experience.
Legal and Regulatory Compliance
To comply with applicable laws, industry standards, and safety regulations. We do not use personal data for advertising or marketing to third parties.
Lawful Basis for Processing
We process personal information on the following lawful grounds:
• Performance of a contract with client organisations
• Legitimate business interests
• Compliance with legal obligations
• User consent (where required, such as location access)
Information Sharing
We do not sell, rent, or trade personal information. We may share information only in the following circumstances:
Client Organisations
Information is shared with the employer or contractor that has licensed the platform.
Service Providers
We may use trusted third-party providers for:
• Secure cloud hosting • Data storage • Technical support • System maintenance
All service providers are contractually required to comply with POPIA and applicable data protection laws.
Legal Requirements
We may disclose personal information if required by:
• South African law • Court order • Regulatory authority
Cross-Border Transfers
If personal information is stored or processed outside South Africa (for example, via cloud hosting providers), we ensure that appropriate safeguards are in place to protect such data in accordance with POPIA requirements.
Data Retention
We retain personal information only for as long as necessary to:
• Fulfil the purposes outlined in this policy
• Comply with legal, audit, and industry obligations
• Support operational record-keeping
When data is no longer required, it is securely deleted or anonymised.
Data Security
We implement appropriate technical and organisational security measures, including: • Secure cloud infrastructure
• Access control and authentication mechanisms
• Encryption where appropriate
• Role-based access restrictions
• Regular system monitoring
Access to personal information is strictly limited to authorised personnel.
Your Rights Under POPIA
You have the right to:
• Request access to your personal information
• Request correction of inaccurate or outdated information
• Object to certain processing activities
• Request deletion of personal information (subject to legal retention requirements)
• Withdraw consent where processing is based on consent
Requests may be submitted to our Information Officer using the contact details below.
Children’s Privacy
Our platform is intended for professional use by authorised personnel within licensed organisations. It is not intended for use by children under the age of 18. We do not knowingly collect information from minors.
App Permissions
The application may request access to:
• Location services
• Camera (for uploading inspection photos)
• File storage (for attaching documents or images)
These permissions are used strictly for operational functionality and not for tracking or advertising. Users may control permissions within their device settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published within the application and will reflect a revised effective date.
Contact Details
For any privacy-related queries or to exercise your rights, please contact:
Mlungu Tech (PTY) Ltd
Information Officer Email: louw@Mlungu.tech
Physical Address:
26 SALTRIVIER SAFARITUINE
RUSTENBURG
NORTH WEST
0299
If you are not satisfied with our response, you may lodge a complaint with:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
PRIVACY POLICY
Mlungu Tech (PTY) Ltd Effective Date: 2 March 2026
Introduction
Mlungu Tech (PTY) Ltd (we, us, or our) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, fairly, and transparently in accordance with:
• The Protection of Personal Information Act 4 of 2013 (POPIA)
• Applicable South African laws
• Google Play Developer Policy requirements
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our mobile application and related services. By using our platform, you agree to the practices described in this Privacy Policy.
Information We Collect
To provide asset management, breakdown reporting, job tracking, and inspection functionality, we may collect the following categories of personal information:
Identity and Contact Information
• Full name • Email address • Phone number • Employee or contractor ID
Professional Information
• Job title • Company name • Assigned department • Role within the platform
Operational Information
• Breakdown reports
• Inspection logs
• Maintenance history
• Job assignments and completion data
• Uploaded photos or documents linked to assets
Location and Device Information
• Geographic location (when lodging breakdowns or conducting inspections)
• Device type and operating system
• App usage logs
• IP address (where applicable)
Location access is used solely for asset tracking, technician dispatching, and verification of job activity
How We Collect Information
We collect personal information:
• Directly from users when they create accounts or use the platform
• From client organisations who license the platform
• Automatically through app usage and system logs
• Through device permissions granted by the user
We do not collect information unrelated to the operation of the platform.
Purpose of Processing
We process personal information strictly for the following purposes:
Service Delivery
To allow operators to log breakdowns, assign technicians, track repairs, and manage asset lifecycles.
Asset & Compliance Management
To maintain inspection histories, maintenance records, and statistics required for operational, safety, and audit purposes.
Communication
To send system notifications related to job assignments, updates, and workflow status.
Platform Improvement
To analyse usage trends and improve functionality, reliability, and user experience.
Legal and Regulatory Compliance
To comply with applicable laws, industry standards, and safety regulations. We do not use personal data for advertising or marketing to third parties.
Lawful Basis for Processing
We process personal information on the following lawful grounds:
• Performance of a contract with client organisations
• Legitimate business interests
• Compliance with legal obligations
• User consent (where required, such as location access)
Information Sharing
We do not sell, rent, or trade personal information. We may share information only in the following circumstances:
Client Organisations
Information is shared with the employer or contractor that has licensed the platform.
Service Providers
We may use trusted third-party providers for:
• Secure cloud hosting • Data storage • Technical support • System maintenance
All service providers are contractually required to comply with POPIA and applicable data protection laws.
Legal Requirements
We may disclose personal information if required by:
• South African law • Court order • Regulatory authority
Cross-Border Transfers
If personal information is stored or processed outside South Africa (for example, via cloud hosting providers), we ensure that appropriate safeguards are in place to protect such data in accordance with POPIA requirements.
Data Retention
We retain personal information only for as long as necessary to:
• Fulfil the purposes outlined in this policy
• Comply with legal, audit, and industry obligations
• Support operational record-keeping
When data is no longer required, it is securely deleted or anonymised.
Data Security
We implement appropriate technical and organisational security measures, including: • Secure cloud infrastructure
• Access control and authentication mechanisms
• Encryption where appropriate
• Role-based access restrictions
• Regular system monitoring
Access to personal information is strictly limited to authorised personnel.
Your Rights Under POPIA
You have the right to:
• Request access to your personal information
• Request correction of inaccurate or outdated information
• Object to certain processing activities
• Request deletion of personal information (subject to legal retention requirements)
• Withdraw consent where processing is based on consent
Requests may be submitted to our Information Officer using the contact details below.
Children’s Privacy
Our platform is intended for professional use by authorised personnel within licensed organisations. It is not intended for use by children under the age of 18. We do not knowingly collect information from minors.
App Permissions
The application may request access to:
• Location services
• Camera (for uploading inspection photos)
• File storage (for attaching documents or images)
These permissions are used strictly for operational functionality and not for tracking or advertising. Users may control permissions within their device settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published within the application and will reflect a revised effective date.
Contact Details
For any privacy-related queries or to exercise your rights, please contact:
Mlungu Tech (PTY) Ltd
Information Officer Email: louw@Mlungu.tech
Physical Address:
26 SALTRIVIER SAFARITUINE
RUSTENBURG
NORTH WEST
0299
If you are not satisfied with our response, you may lodge a complaint with:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/